Terms and Conditions
Terms and Conditions
1. Introduction
Welcome to healls.store. These Terms and Conditions govern your access to and use of our website, as well as the purchase of products across all our product categories.
This website is operated by healls.store. Throughout these terms, the words “we”, “us”, and “our” refer to healls.store and the business operating the website. The words “you” and “your” refer to any visitor, customer, or user of our website.
By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please stop using our website.
Nothing in these terms excludes or limits mandatory consumer rights provided under applicable UK law.
2. Website Access and Use
By using this website, you confirm that you have the legal capacity to enter into a binding agreement under applicable law.
You agree to use our website only for lawful purposes and not to engage in any activity that may damage, disrupt, or interfere with the operation, security, or use of the website by others.
You must not:
- Use our website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to our systems or customer information.
- Introduce malicious software or harmful code.
- Provide false, misleading, or fraudulent order information.
- Interfere with the normal operation of our website.
We reserve the right to take appropriate action in response to misuse of our services, in accordance with applicable law.
3. Products and Product Information
We offer products for sale through our website, healls.store.
We make reasonable efforts to ensure that product descriptions, photographs, prices, colours, sizes, and other relevant information are accurate. However, product appearance may vary slightly depending on your device, screen settings, lighting, or manufacturing variations.
Product availability may change without prior notice. If a product becomes unavailable after an order has been placed, we will contact you to explain the available options, including a refund where applicable.
Nothing in this section limits your statutory rights concerning faulty, defective, or incorrectly described products.
4. Prices and Payment Methods
Product prices and any applicable charges are displayed on our website or at checkout before you confirm your purchase.
We use Stripe to process payments. Afterpay may also be offered as a payment method, subject to its availability and activation on our checkout page.
The payment methods actually available are those displayed when completing your order. Conditions relating to instalment or deferred payments, where offered, may depend on the payment provider and your eligibility.
Orders are subject to successful payment authorisation or confirmation, as applicable. If a payment fails or cannot be verified, we may be unable to process your order.
We take reasonable steps to ensure that displayed prices are accurate. If a significant pricing error is identified, we will take appropriate action to resolve the situation in accordance with applicable law.
5. Orders and Order Acceptance
When you place an order, you submit a request to purchase the selected products.
After submitting your order, you may receive an email confirming that we have received it. An order acknowledgement does not necessarily mean that your order has been dispatched.
We may contact you to verify order information, clarify delivery details, or resolve payment-related issues.
If we are unable to fulfil an order, we will inform you and issue any applicable refund in accordance with current legislation.
6. Shipping and Delivery
We offer free standard shipping throughout the United Kingdom.
Our standard delivery timeframes are as follows:
- Order Cut-Off Time: 2:00 PM UK local time (GMT).
- Handling Time: 1–2 business days.
- Transit Time: 3–4 business days.
- Estimated Total Delivery Time: 4–6 business days.
Orders placed after the cut-off time, during weekends, or on public holidays may begin processing on the next business day.
Delivery estimates are indicative and may be affected by carrier delays, weather conditions, public holidays, or other unforeseen circumstances. We make reasonable efforts to fulfil orders within the stated timeframes.
Applicable legal provisions concerning delivery periods, transfer of risk, cancellation, and refunds remain in force.
For more information, please see our Shipping Policy.
7. Returns and Refunds
We offer a 30-day return period and free returns for eligible orders delivered within the United Kingdom, subject to our Return Policy and applicable legislation.
To request a return, contact us at support@healls.store, providing your order number and details of the item you wish to return.
Approved refunds are generally processed within 4–6 business days after the returned item has been received and approved. The time required for funds to appear in your account may vary depending on your payment provider.
Where the original payment was made through Stripe or another payment method offered at checkout, the refund will be issued in accordance with the applicable terms and current legislation.
Certain products may be subject to legal exceptions to the standard right of cancellation where permitted by law. These exceptions do not affect legal remedies available for faulty or incorrectly described products.
Our voluntary returns policy does not replace or reduce mandatory consumer rights, including applicable statutory cancellation rights under UK law.
For complete details, please see our Return Policy.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@healls.store.
We will try to stop order processing before dispatch wherever possible. However, cancellation may not always be possible once processing or shipping has started.
This provision does not affect any statutory cancellation or withdrawal rights applicable to your purchase.
9. Intellectual Property
Unless otherwise stated, the content on https://healls.store, including text, graphics, logos, design elements, and other materials, belongs to the relevant rights holders or is used with their permission.
You may access and use the website for personal, non-commercial purposes related to your purchases. You must not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate permission, except where permitted by law.
10. Third-Party Services
Our website may use third-party services for payments, hosting, communications, and other website functions.
Payments are processed through Stripe. Afterpay may also be offered for certain orders, subject to availability. These providers may apply their own terms of service and privacy policies.
We are not responsible for independently operated third-party websites or services beyond the responsibilities imposed on us by applicable law. Use of third-party services may also be subject to their own terms and policies.
11. Privacy and Personal Data
We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
Your information may be used to process orders, arrange deliveries, manage returns and refunds, respond to enquiries, maintain website security, and fulfil our legal obligations.
Where necessary for payment processing, certain information may be shared with the relevant payment provider in accordance with applicable data protection legislation.
Please review our Privacy Policy to learn more about the personal information we collect, how it is used, and your rights.
12. Website Availability and Accuracy
We make reasonable efforts to keep our website accessible and ensure that published information is accurate. However, we do not guarantee uninterrupted access or the permanent absence of errors throughout all website content.
We may update, modify, suspend, or discontinue certain website features where reasonably necessary, subject to applicable law and our existing contractual obligations.
Nothing in these terms excludes any liability that cannot legally be excluded.
13. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses arising from improper use of our website or circumstances reasonably beyond our control.
Nothing in these terms limits or excludes our liability for fraud, deliberate misconduct, death or personal injury where exclusion is prohibited, breach of mandatory consumer rights, or any other liability that cannot legally be limited.
Consumers retain all applicable statutory rights concerning product conformity, remedies, delivery, and refunds.
14. Governing Law and Consumer Rights
These Terms and Conditions are governed by the applicable laws of the United Kingdom, without prejudice to any mandatory consumer protection provisions that may apply.
If you are a consumer residing in another country, these terms do not deprive you of protections to which you are entitled under applicable mandatory legal provisions.
Any dispute will be handled by the competent courts in accordance with applicable legal rules, including mandatory jurisdiction rules protecting consumers.
15. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, website, services, or legal obligations.
The latest version will be published on this page with an updated last-modified date. Changes will not remove mandatory statutory rights or retrospectively affect contractual rights where prohibited.
We encourage you to review these terms regularly.
16. Contact Information
If you have any questions regarding these Terms and Conditions, our products, services, or website, you can contact us using the following details:
Business Name: healls.store
Legal Business Name: YOUR BUSINESS NAME
Website: https://healls.store
Email Address: support@healls.store
Telephone: +33 1 48 63 84 30
Business Address: United Kingdom (UK)
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK local time)
Live Chat Support: Available 24 hours a day, 7 days a week
Response Time: Within 24–48 business hours
Time Zone: Europe/London (GMT)
You can also contact us at any time through our Contact Us page.